Today I have learned that a bill for time and materials is a very effective way to get the attention of someone who has been making your life difficult with inefficient bureacracy.
Essentially - they're paying for the support contract, and the part replacement - but not the time to come back and do it again, if they obstructed it.
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timeasmymeasure
no subject
Date: 2009-05-19 07:20 pm (UTC)