Today I have learned that a bill for time and materials is a very effective way to get the attention of someone who has been making your life difficult with inefficient bureacracy.
Had a hardware support engineer go to site to do a swap. Because of various 'difficulties' he wasn't allowed in, and the site personel were ... un-coperative in getting the matter sorted (in a 'no, can't be bothered to check, your name isn't on the list')
So they've been invoiced, because whilst 'fixing a problem' is part of the service contract, 'sitting cooling our heels whilst you dick about' isn't.
Essentially - they're paying for the support contract, and the part replacement - but not the time to come back and do it again, if they obstructed it.
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timeasmymeasure
no subject
Date: 2009-05-18 04:04 pm (UTC)Especially if I can learn tricks to stop people waisting my time.
no subject
Date: 2009-05-18 05:34 pm (UTC)no subject
Date: 2009-05-18 05:52 pm (UTC)So they've been invoiced, because whilst 'fixing a problem' is part of the service contract, 'sitting cooling our heels whilst you dick about' isn't.
no subject
Date: 2009-05-18 05:54 pm (UTC)If it is not written into the contract that they must pay when stopping you from doing your job then they can just not pay?
no subject
Date: 2009-05-19 11:03 am (UTC)If you choose to use this time you've bought having your eng sit in a reception getting hassled by Security then that's your lookout.
But he was there and his time costs, you still have to pay for it.
no subject
Date: 2009-05-19 07:20 pm (UTC)