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sobriqueInternal postings so far, so I'm afraid internal candiates take priority. But ...
Storage Analyst - Coventry – 199992
We have a requirement for 2 people to work within the Barclay's storage team to migrate users from their existing environment to a new one. This will be done using a Symantec product (Enterprise Vault) to store and archive their emails according to certain predefined rules.
The major migration activity will involve picking up users existing PST files and transferring them to the EV archive. A lot of this activity will be scripted but there will be some problems which have to be resolved manually.
No specific storage related skills are required initially and training will be provided to allow the successful applicants eventually to become a full member of the storage team.
Immediate skill requirements include more general Windows and Exchange support skills to allow tracking files, problems with permissions, password protected PSTs, corrupt PSTs and the ability to work through methodically to ensure migration problems are resolved. Flexibility is also a requirement.
There may be a requirement to start working as early as 6:00am or finish work possibly after 18:00.
PLEASE CONTACT: recruitment@getronics.com stating the vacancy number
Project Request Co-ordinator - Knutsford – 199838
We are looking for a Project Request Co-ordinator to join our team and to act as a central point for co-ordinating all our clients project requests that would be classified as BAU. The role will be based from our client offices in Knutsford and will be included as part of the Pricing team.
As a Project Request Co-ordinator your responsibilities are:
To ensure requests are on track to meet SLAs and to correctly route depending on classification of the request.
Monitor the progress of requests throughout their life cycle and to produce high level Management Information for senior Getronics and Client management teams that show a measurement against agreed contractual SLAs.
To ensure all details such as cost centres and financial approval has been obtained in order to progress with requests by making sure no work at risk takes place.
To make sure all details are available, with the requirements of the request being clearly outlined and supporting information being submitted prior to the progression of the request.
To work closely with the Getronics PMO and Project Managers to ensure all issues are escalated through yourself and back to the clients BAU Change Manager.
To chair and produce minutes for weekly BAU conference calls and meetings that may take place to highlight and address the progression of requests, as well as pursuing any actions that are with Getronics or the client.
To highlight stakeholders from both the client and Getronics that need to be involved in the progression of requests. This may involve members of the Commercial and Contracts team or BAU Operational staff depending on the type of request received.
To be responsible for managing the SharePoint data repository for all Request Management related information including service and service change requests, process, MI and educational documentation
What we need:
Excellent communication and presentation skills
Excellent MS Excel skills and the MS Office suite
Strong negotiation and influencing skills
Previous experience of Project Management teams
Previous experience of financial services
PLEASE CONTACT: recruitment@getronics.com stating the vacancy number
Project Manager - Sutton – 196736
We are now in the fortunate position to recruit a Project Manager to join our team and enable the Programme to be a success.
Joining Getronics as a Project Manager will give you the opportunity to work in a challenging environment where you can add value and demonstrate your skills. The role will also provide you with key skills and attributes that will enable to you to progress up our structured career development project path.
As a Project Manager your responsibilities will include:
Gaining an understanding of a client's business problem and preparing project plans, procedures & implementation schedules
Scoping the work required and developing workable project plans and financial models
Assigning resources, monitoring progress and takeing corrective action to deliver solutions within project budget
Selecting, developing and leading diverse teams of people, either on specific projects in the short or long term or with regard to several projects on an ongoing basis
Escalating problems to higher management
Developing and maintaining relationships with clients regarding solutions, project objectives and expected outcomes, problem solving implementation issues and similar issues concerning the effective implementation of projects
Evaluating and managing appropriate testing methodologies
Negotiating with clients on project parameters and ensuring contractual commitments, obligations and performance levels are met
Identifying and exploiting opportunities for new business with clients
Knowing, understanding and applying corporate standards
Use corporate IP wherever possible and contribute to it by materialising experience gained in projects
A willingness to travel
Skills & Experience:
Educated to degree level or equivalent
Demonstrable project management experience in the computing field
Experience of managing at least 5 projects through full project lifecycle
Experience in IT outsource projects, desktop and Infrastructure deployments including network deployment, large IMAC's in the Wintel and mid range environment
Prince 2 Certified to Foundation level (at least)
Experience of managing/co-coordinating projects
PLEASE CONTACT: recruitment@getronics.com stating the vacancy number
Desktop Support Analyst - Guildford – 200652
We are looking for a Desktop Support Analyst based on one of our client sites in Guildford.
Key accountabilities
Own and manage User incidents on all Desktop applications. Implement fixes to resolve incidents at the customers desk-side.
Complete detailed problem determination/root cause analysis & work with Service Managers across the group to identify any issues which could be resolved via technical solution proposal, task force team or user education, and provide the solutions using the most appropriate method.
Support Service Delivery improvement initiatives & projects as and when required.
Communications - supporting Service Managers and Problem Management for major incidents, escalations and actions for all IT services in the production environments.
Relationships - develop, establish and maintain good relationships with users of IT
Measures:
Number of local incidents resolved
All incidents and fix details recorded accurately and in a timely manner.
To feed back and advise Remote Service Desk on all issues
Feedback from users
Service Manager Feedback
Weekly and monthly stats report
Reduction in the number of incidents raised with the Service Desk
Customer Feedback
Appraisal ratings
Skills, Knowledge and Behaviour
Typical Education or Experience:
Educated to degree standard (IT related degree)
ITIL Service Management Certificate Qualified (or equivalent)
Skills and Knowledge:
Experience of IT support in a complex, multi-supplier environment with a wide range of application sets and environments. Including Win 2000 / XP M.S Office and Outlook
Very strong customer service ethic
Have working knowledge of IT infrastructure and desktop environments including CA (Computer Associates) toolset.
Strong team player
Influencing skills
PLEASE CONTACT: recruitment@getronics.com stating the vacancy number
Desktop Support Analyst - Central London – 196390
We are looking for a Desktop Support Analyst based on one of our client sites based in Central London. The role is to provide operational and technical support services for the client at a Tier 1st support level, with specific reference to user Workstation support and general IT based administration.
Key Areas of Responsibility:
Administer and support clients’ Europe workstations and work with clients’ US team to ensure global support.
Work closely with the Tier 2 and 3 support teams to provide seamless support to the customer.
Set Up new user workstations and provide client specific training for new starters
Troubleshoot Workstation/Printer/Telecoms errors .
Provide root cause analysis troubleshooting on failures and produce reports on how to pro-actively avoid these failures in the future.
Perform and document service operations processes and procedures including installation and testing of equipment..
Work closely with 3rd Level support to provide performance and reliability feedback.
Monitor and perform 1st level backup duties and be responsible for ensuring that backups are taken and successful on a daily basis
Ability to provide support out of hours
Experience and Knowledge Requirements:
Essential:
Demonstrable experience in 1st/2nd level corporate IT support, gained in a multi-site, Microsoft Environment.
Previous experience of supporting Blackberry PDA's is also a requirement
Proven experience of configuring and administrating DELL workstations/laptops and various brands of printers.
Knowledge of backup hardware devices and related software.
Excellent problem solving skills, take good ownership of the work assigned, and deliver results timely, reliably and correctly.
Exposure to HTML / Web page creation and modification.
Strong support skills using remote tools (SMS), Net-meeting, to provide effective support to all remote sites.
In depth knowledge of IP networking and switch patching.
Effective communicator with strong interpersonal skills
Desirable:
Good track record of helpdesk/1st level support in large multinational organisations.
Strong record on producing technical documentation
PLEASE CONTACT: recruitment@getronics.com stating the vacancy number
Storage Analyst - Coventry – 199992
We have a requirement for 2 people to work within the Barclay's storage team to migrate users from their existing environment to a new one. This will be done using a Symantec product (Enterprise Vault) to store and archive their emails according to certain predefined rules.
The major migration activity will involve picking up users existing PST files and transferring them to the EV archive. A lot of this activity will be scripted but there will be some problems which have to be resolved manually.
No specific storage related skills are required initially and training will be provided to allow the successful applicants eventually to become a full member of the storage team.
Immediate skill requirements include more general Windows and Exchange support skills to allow tracking files, problems with permissions, password protected PSTs, corrupt PSTs and the ability to work through methodically to ensure migration problems are resolved. Flexibility is also a requirement.
There may be a requirement to start working as early as 6:00am or finish work possibly after 18:00.
PLEASE CONTACT: recruitment@getronics.com stating the vacancy number
Project Request Co-ordinator - Knutsford – 199838
We are looking for a Project Request Co-ordinator to join our team and to act as a central point for co-ordinating all our clients project requests that would be classified as BAU. The role will be based from our client offices in Knutsford and will be included as part of the Pricing team.
As a Project Request Co-ordinator your responsibilities are:
To ensure requests are on track to meet SLAs and to correctly route depending on classification of the request.
Monitor the progress of requests throughout their life cycle and to produce high level Management Information for senior Getronics and Client management teams that show a measurement against agreed contractual SLAs.
To ensure all details such as cost centres and financial approval has been obtained in order to progress with requests by making sure no work at risk takes place.
To make sure all details are available, with the requirements of the request being clearly outlined and supporting information being submitted prior to the progression of the request.
To work closely with the Getronics PMO and Project Managers to ensure all issues are escalated through yourself and back to the clients BAU Change Manager.
To chair and produce minutes for weekly BAU conference calls and meetings that may take place to highlight and address the progression of requests, as well as pursuing any actions that are with Getronics or the client.
To highlight stakeholders from both the client and Getronics that need to be involved in the progression of requests. This may involve members of the Commercial and Contracts team or BAU Operational staff depending on the type of request received.
To be responsible for managing the SharePoint data repository for all Request Management related information including service and service change requests, process, MI and educational documentation
What we need:
Excellent communication and presentation skills
Excellent MS Excel skills and the MS Office suite
Strong negotiation and influencing skills
Previous experience of Project Management teams
Previous experience of financial services
PLEASE CONTACT: recruitment@getronics.com stating the vacancy number
Project Manager - Sutton – 196736
We are now in the fortunate position to recruit a Project Manager to join our team and enable the Programme to be a success.
Joining Getronics as a Project Manager will give you the opportunity to work in a challenging environment where you can add value and demonstrate your skills. The role will also provide you with key skills and attributes that will enable to you to progress up our structured career development project path.
As a Project Manager your responsibilities will include:
Gaining an understanding of a client's business problem and preparing project plans, procedures & implementation schedules
Scoping the work required and developing workable project plans and financial models
Assigning resources, monitoring progress and takeing corrective action to deliver solutions within project budget
Selecting, developing and leading diverse teams of people, either on specific projects in the short or long term or with regard to several projects on an ongoing basis
Escalating problems to higher management
Developing and maintaining relationships with clients regarding solutions, project objectives and expected outcomes, problem solving implementation issues and similar issues concerning the effective implementation of projects
Evaluating and managing appropriate testing methodologies
Negotiating with clients on project parameters and ensuring contractual commitments, obligations and performance levels are met
Identifying and exploiting opportunities for new business with clients
Knowing, understanding and applying corporate standards
Use corporate IP wherever possible and contribute to it by materialising experience gained in projects
A willingness to travel
Skills & Experience:
Educated to degree level or equivalent
Demonstrable project management experience in the computing field
Experience of managing at least 5 projects through full project lifecycle
Experience in IT outsource projects, desktop and Infrastructure deployments including network deployment, large IMAC's in the Wintel and mid range environment
Prince 2 Certified to Foundation level (at least)
Experience of managing/co-coordinating projects
PLEASE CONTACT: recruitment@getronics.com stating the vacancy number
Desktop Support Analyst - Guildford – 200652
We are looking for a Desktop Support Analyst based on one of our client sites in Guildford.
Key accountabilities
Own and manage User incidents on all Desktop applications. Implement fixes to resolve incidents at the customers desk-side.
Complete detailed problem determination/root cause analysis & work with Service Managers across the group to identify any issues which could be resolved via technical solution proposal, task force team or user education, and provide the solutions using the most appropriate method.
Support Service Delivery improvement initiatives & projects as and when required.
Communications - supporting Service Managers and Problem Management for major incidents, escalations and actions for all IT services in the production environments.
Relationships - develop, establish and maintain good relationships with users of IT
Measures:
Number of local incidents resolved
All incidents and fix details recorded accurately and in a timely manner.
To feed back and advise Remote Service Desk on all issues
Feedback from users
Service Manager Feedback
Weekly and monthly stats report
Reduction in the number of incidents raised with the Service Desk
Customer Feedback
Appraisal ratings
Skills, Knowledge and Behaviour
Typical Education or Experience:
Educated to degree standard (IT related degree)
ITIL Service Management Certificate Qualified (or equivalent)
Skills and Knowledge:
Experience of IT support in a complex, multi-supplier environment with a wide range of application sets and environments. Including Win 2000 / XP M.S Office and Outlook
Very strong customer service ethic
Have working knowledge of IT infrastructure and desktop environments including CA (Computer Associates) toolset.
Strong team player
Influencing skills
PLEASE CONTACT: recruitment@getronics.com stating the vacancy number
Desktop Support Analyst - Central London – 196390
We are looking for a Desktop Support Analyst based on one of our client sites based in Central London. The role is to provide operational and technical support services for the client at a Tier 1st support level, with specific reference to user Workstation support and general IT based administration.
Key Areas of Responsibility:
Administer and support clients’ Europe workstations and work with clients’ US team to ensure global support.
Work closely with the Tier 2 and 3 support teams to provide seamless support to the customer.
Set Up new user workstations and provide client specific training for new starters
Troubleshoot Workstation/Printer/Telecoms errors .
Provide root cause analysis troubleshooting on failures and produce reports on how to pro-actively avoid these failures in the future.
Perform and document service operations processes and procedures including installation and testing of equipment..
Work closely with 3rd Level support to provide performance and reliability feedback.
Monitor and perform 1st level backup duties and be responsible for ensuring that backups are taken and successful on a daily basis
Ability to provide support out of hours
Experience and Knowledge Requirements:
Essential:
Demonstrable experience in 1st/2nd level corporate IT support, gained in a multi-site, Microsoft Environment.
Previous experience of supporting Blackberry PDA's is also a requirement
Proven experience of configuring and administrating DELL workstations/laptops and various brands of printers.
Knowledge of backup hardware devices and related software.
Excellent problem solving skills, take good ownership of the work assigned, and deliver results timely, reliably and correctly.
Exposure to HTML / Web page creation and modification.
Strong support skills using remote tools (SMS), Net-meeting, to provide effective support to all remote sites.
In depth knowledge of IP networking and switch patching.
Effective communicator with strong interpersonal skills
Desirable:
Good track record of helpdesk/1st level support in large multinational organisations.
Strong record on producing technical documentation
PLEASE CONTACT: recruitment@getronics.com stating the vacancy number
