Support desks
Jan. 25th, 2005 10:58 amDon't get me wrong, I think the world is a better place for multiple different cultures.
But I really do think that when one is trying to troubleshoot a technical problem, on a fairly critical system, that you'd really rather hadn't gone wrong at all, having someone with a poor grasp of English, or just a really bad accent is not helping matters one iota.
But I really do think that when one is trying to troubleshoot a technical problem, on a fairly critical system, that you'd really rather hadn't gone wrong at all, having someone with a poor grasp of English, or just a really bad accent is not helping matters one iota.
no subject
Date: 2005-01-25 11:28 am (UTC)Meh. OK, end of bitterness... :P
no subject
Date: 2005-01-25 11:37 am (UTC)But in much the same way as losing one of your legs in a car crash means you're not fit to be a fireman, not being able to speak clearly IMO means you really shouldn't be answering phones in a call centre.
OK, so language skills _can_ be taught, but in this particular situation, I don't think that on the job training is appropriate.
no subject
Date: 2005-01-25 11:52 am (UTC)Nah, I'm annoyed 'bout my speech problem, and that the docs messed around with it so much that my palate has, I believe, a lot of inflexible scar tissue... If they'd left it, yes, I'd be worse, but it'd also be a lot more fixable now... Hindsight is a wonderful thing...
I have a job I love, a boyfriend I love even more, and I'm happy... I'm just annoyed I had to go through what I did as a kid because of a stupid bit of my genetic code...
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Date: 2005-01-25 06:47 pm (UTC)no subject
Date: 2005-01-25 08:28 pm (UTC)no subject
Date: 2005-01-25 08:40 pm (UTC)