Ordering online
May. 31st, 2011 04:32 pm![[personal profile]](https://www.dreamwidth.org/img/silk/identity/user.png){kind=small}
sobriqueDear all online retailers, everywhere.
I know it's not viable to keep stock of everything a customer might require.
I know it takes a lead time to order in from a manufacturer.
This is fine, provided you TELL ME what timescales I'll be working on _before_ I order.
What you should definitely NOT be doing is accepting an order, and then emailing me the next day, to say '3-4 working days'.
And then, when I chase up a week later, to find that you don't in fact have stock yet.
This annoys me, and pretty much guarantees I won't be buying from you again.
I know it's not viable to keep stock of everything a customer might require.
I know it takes a lead time to order in from a manufacturer.
This is fine, provided you TELL ME what timescales I'll be working on _before_ I order.
What you should definitely NOT be doing is accepting an order, and then emailing me the next day, to say '3-4 working days'.
And then, when I chase up a week later, to find that you don't in fact have stock yet.
This annoys me, and pretty much guarantees I won't be buying from you again.
