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Jun. 4th, 2009
Sony are a bunch of theiving gits
Jun. 4th, 2009 11:32 amOK, so I dropped my ebook reader a month or so ago. Because, y'know, I was using it like a book.
OK, so my fault, Dropped it. Bad idea.
It went all sqoggly on the screen.
So I put it in for repair, at the Sony Centre in town.
The say '£50 assessment fee', which I pay up front, and off it goes.
It's now come back, with the remainder due of £175.
Total cost, £225 - about 5 pounds more than a brand new one would cost. (And a month of faffing). That's after the guy in the shop pointed out their initial estimate of £230 was just taking the piss.
So... at this point it's _slightly_ cheaper, having already fronted the £50. But I'm not a happy bunny about this, and shall be writing nastygrams.
Don't get me wrong - I accept repairing stuff takes time and effort.
I just find it offensive that I've ended up burned, when 'sorry, it's not cost effective, a new one would be cheaper' would have been done in less time at lower cost.
OK, so my fault, Dropped it. Bad idea.
It went all sqoggly on the screen.
So I put it in for repair, at the Sony Centre in town.
The say '£50 assessment fee', which I pay up front, and off it goes.
It's now come back, with the remainder due of £175.
Total cost, £225 - about 5 pounds more than a brand new one would cost. (And a month of faffing). That's after the guy in the shop pointed out their initial estimate of £230 was just taking the piss.
So... at this point it's _slightly_ cheaper, having already fronted the £50. But I'm not a happy bunny about this, and shall be writing nastygrams.
Don't get me wrong - I accept repairing stuff takes time and effort.
I just find it offensive that I've ended up burned, when 'sorry, it's not cost effective, a new one would be cheaper' would have been done in less time at lower cost.